Subject: Nationwide – Evidence Required During Transaction Review

Your Postcode: {{postcode}}

Your Reference: {{reference}}

Dear {{customerName}},

We're looking into your case and need to collect some information. We'll use a secure tool to do this in real time.
This tool helps us get what we need quickly and safely. You may be asked to share documents or other details.
Please follow the steps and use the link below to send us the information:

{{inviteUrl}}

If you have any questions or would rather talk to someone, you can message us through your Nationwide account or call 0800 464 3051.

Yours sincerely,
Fraud Operations

To be sure this is a genuine email from us, here are two simple checks you can make.

First, check the box below and the box at the head of this email, to make sure they contain your correct postcode. We'll include it on any email we send you.

Your Post Code: {{postcode}}

If this postcode relates to a previous address and you have recently informed us of your new address, please be aware there may be a delay of about eight weeks in this information being updated on our email system. If you continue to get emails with your previous postcode, please let us know. If the postcode is wrong for any other reason or you want to inform us of a new address, please visit/contact your local branch.

Second, please reassure yourself that this email doesn't request any confidential details or security information such as account details or PINs. We'll never do this in an email. Nor will we direct you to a website asking you to divulge your personal security details.

We'll never request confidential information or security details in an email.
If you do receive an email that seems to have been sent by Nationwide asking for personal banking details, PINs, passwords, or is suspicious in any way, please delete it immediately.

If you're concerned that you may have revealed your personal or security details, you can visit our security web page at nationwide.co.uk/securitycentre.

If you're ever unsure, type nationwide.co.uk into your browser to be sure you're accessing Nationwide's website.

If you wish to make a complaint

You can write to us at: The Complaints Team, Nationwide Building Society, NW2020, Swindon, SN38 1NW, or you can call us on 0800 302015 or visit your local branch. Once we have reached our final decision, you have the right to refer your complaint to the Financial Ombudsman Service (FOS) which is independent, impartial, and free. For further information, please visit financial-ombudsman.org.uk.